FAQs

Ordering & payments

When will I be charged?

Will I receive a copy of my invoice?

Can I cancel my online order?

Why are my payments not going through?

Why can't I find my order in my order history?

Which payment methods do you accept?

What emails will I receive regarding my order?

How do I know if my order is processed?

Do I need to create an account to buy from your online shop?

Why is my online order cancelled?

Delivery

Why can’t you ship my order?

What should I do if I received the wrong product?

How long does delivery take?

What should I do if I haven’t received my package?

Return & Refunds

When will I get my refund?

How do I return my product(s)?

When will you receive my return package?

How much does it cost to return a product(s)?

How many days do I have to return my order?

What should I do if I haven't received my refund yet?

About your Hair

How many pieces hair do I need?

How long does it last?

Can they be straightened, curled?

Can I go swimming?

What type of hair care products should I use?

How to tell human hair with synthetic hair?

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